Menu

Where am I?

Using Now (map)

Every event that your vehicle reports are recorded with a timestamp. This is useful for showing you when the even happened and where. Check out our latest Wiki for more information and a video tutorial. If your vehicle is not reporting its location or showing the wrong direction, check out the latest video on troubleshooting.

GPS Police—Wiki

If you have any questions about using the Now map or troubleshooting, the GPS Police team will be happy to help.

Contact us

Real-time events

Getting to know HQ device events

Your HQ is continually tracking and updating the Now and History pages. When an action or event takes place it is recorded on your HQ. These are called device events. These events can be anything from simple ignition on/off, to possible theft emergencies. All of this information is for you, the customer to get a full description of what is happening to your vehicle, and to decipher what needs to be done to correct or change certain events in the future.

For a full list of device events, as well as their descriptions, please visit our Wiki site at: GPS Police—Wiki

If you have any questions about device events, the GPS Police team will be happy to help.

Contact us

Batteries, batteries, batteries

We are pleased to announce a new feature on the Account Vehicles page.
Now you can identify vehicle batteries that may need to be charged, or that have reached the end of their useful lives. Also, we make it easier to identify installation problems (few satellites, poor cellular signal strength).

Thinking of GPS? How do your employees feel about it?

We sometimes get questions from prospects or customers like the following "We are concerned about our employees feeling a 'lack of trust' by implementing GPS. Any advice on how companies have handled this successfully in the past?

We understand how employees can be concerned with the introduction of a technology that gives the business owner greater insight into the activities of their employees without context. I'd like to explain why employers should use GPS tracking in ANY commercial fleet and how this benefits the employee.

One, it has less to do with trust and more about a growing necessity for companies that own vehicles operated by employees.

  1. Some jurisdictions in North American require companies with commercial fleets to have active monitoring to perform work, to gain access to the job site, or even to be insured. In fact the DOT (Department of Transportation) is requiring more and more commercial fleets to have this technology. So, although it’s not a broad spectrum legal requirement for every commercially insured vehicle right now at the time of this writing, it is growing.

  2. We feel there is also a moral obligation for any responsible company to know that their fleet is being driven

HQ mini for Android

We are excited to announce the release of HQ mini, our new Android app designed. Think of HQ mini as a fast, lightweight version of our web-based HQ—one that we will continue to improve with great new features!

Download the app

https://play.google.com/store/apps/details?id=com.gpspolice.hqmobile

What you can do

HQ mini lets you see exactly where your vehicles are in real-time from your iPhone or iPad. View vehicles' current speed, heading, location and status—such as engine on, stopped, idling, speeding or hard acceleration. Easily phone or message a driver, or get driving directions to a vehicle.

(Please note: HQ mini is for customers who already have the GPS Police vehicle tracking & fleet management system installed in their vehicles and/or construction equipment. If you would like to use HQ mini for your fleet, but are not currently a GPS Police customer, you can easily become one! Visit http://www.gpspolice.com to learn more and place an order.)

Since 2003, GPS Police has helped thousands of companies across Canada and the USA improve fleet safety, security and efficiency.

The GPS Police advantage:

  • Track any vehicle, construction equipment or trailer
  • 100%

Location, location, location.

The meteoric rise of the Pokémon Go has proven that when it comes to social gaming, as in business, location is everything.

It's also very interesting to us that the key technology that makes Pokémon Go fun is GPS, or global positioning system, which has been integral to our products and services since 2003.

Whether you catch a thief, or capture a creature, GPS makes it possible.

The FREE Airtime referral program

The Referral Program is our way of saying thank you to our loyal customers. If you refer someone to GPS Police we’ll give you some free Airtime service, relative to how much the referee buys. We’ll give you 1 free month of Airtime for one device for every GPS unit the company you referred us to buys.

  • Eg. If you have (1) unit and refer GPS Police to “ABC Plumbing” and they buy (3) LINK's (with any amount of airtime), we’ll give you (3) FREE months of Airtime – We’ll apply three free months for your only device.

  • Eg. If you have (5) units and refer GPS Police to “ABC Energy” and they buy (10) LINK’s (with any amount of airtime), we’ll give you (10) FREE months of Airtime – We’ll apply two free months per device; five of them.

  • Eg. If you have (25) units and refer GPS Police to “ABC Construction” and they buy (5) LINK’s (with any amount of airtime), we’ll give you (5) FREE months of Airtime – We’ll apply five free months to only five of your devices.

When the company you’ve referred makes their purchase on

HQ mini for iOS!

We are excited to announce the release of HQ mini, our new iOS app designed for iPhone and iPad. Think of HQ mini as a fast, lightweight version of our web-based HQ—one that we will continue to improve with great new features!

Watch the video

Download the app

https://itunes.apple.com/ca/app/hq-mini/id1107659859?mt=8

What you can do

HQ mini lets you see exactly where your vehicles are in real-time from your iPhone or iPad. View vehicles' current speed, heading, location and status—such as engine on, stopped, idling, speeding or hard acceleration. Easily phone or message a driver, or get driving directions to a vehicle.

(Please note: HQ mini is for customers who already have the GPS Police vehicle tracking & fleet management system installed in their vehicles and/or construction equipment. If you would like to use HQ mini for your fleet, but are not currently a GPS Police customer, you can easily become one! Visit http://www.gpspolice.com to learn more and place an order.)

Since 2003, GPS Police has helped thousands of companies across Canada and the USA improve fleet safety, security and efficiency.

The GPS Police advantage:

  • Track any

FREE equipment begins May 2016

GPS Police had an incredible year in 2015. Doubling our previous years sales records and 2016 is showing even stronger acceleration. Our hardware production volume has increased to the point where we can manufacture at a lower cost and instead of just profiting more, we thought we should instead pass our savings along to you, our prospects and customers.

We are excited to announce new pricing starting May 1st, 2016. With the new low pricing, we are also providing the equipment free. And, as always we have the best terms in the industry.

  • No contracts, lock-ins or hidden fees
  • Unlimited vehicle and driver history
  • Free USA & Canada roaming
  • Free training and support
  • Free lifetime warranty
  • Free feature updates
  • Free activation
  • Free equipment
  • Free shipping

www.gpspolice.com/store

Is it still the same reliable equipment?

Yes. Although our equipment is now free, we haven't degraded the quality at all. It's still made exactly the same – improved actually. It still carries lifetime warranty, and still has the best network coverage in North America – one rate anywhere in Canada and the USA operating simultaneously on the five largest 3G/LTE carriers.

Why FREE?

We are determined to become the largest telematics

News: Sunset on 2G (GPRS)

“The only thing that never changes is that everything changes.”

2016 will be a big year for change in the world of wireless. An old digital radio network with 10's of millions of devices is going to be closed down and that means those devices need to be replaced.

Does this impact you? Yes, if you purchased equipment prior to January 1st 2014 without the lifetime warranty, you'll need to upgrade.

The new equipment we sold as of January 1st, 2016 has three distinct improvements:
* New network * Greater coverage * Better pricing

Network

Our most recent 4th and 5th generation equipment operates on the HSPA+ (4G) network which has an expected life expectancy to at least 2021.

Coverage

We have the combined coverage from Telus + Rogers + Bell + T-Mobile + AT&T simultaneously. Our equipment will use whichever carrier provides the strongest signal. Cross border, no fee roaming is totally free.

Warranty

Our most recent 4th and 5th generation equipment will carry a life time warranty against defects and obsoletion.

Speed accuracy

Starting January 1st, 2016 speed detection has fundamentally and dramatically improved for 4th-generation devices. For several years, the reported speed of a vehicle was determined entirely by the GPS device. The result was that sometimes, due to poor GPS reception quality, an event such as Driving or Speeding could display an incorrect speed. Although we made a lot of progress improving speed accuracy, false alarms still occasionally got through. So we went back to the drawing board.

There are two things to know about things. You can know where something is, or how fast it's moving... not both... at least not at the same time. This is a fundamental truth of physics.

GPS provides location; not speed. GPS speed is inferred by a small sample of locations over a short period of time. The more accurate you monitor speed, the less you can know about where it happened. We finally realized that the GPS device can only do so much and we have repurposed them with a simpler task to only provide location; accurate location.

How did we calculate speed before?

2nd and 3rd generation equipment

The GPS device was programmed to analyze it's speed by looking at a few

GPS Police now does installations—and much more.

GPS Police has made a partnership with a highly-skilled and mobilized automotive technician workforce.

GPS Installation

This means in Alberta, Saskatchewan, BC, and Ontario we have the best Red Seal certified mechanics doing GPS installs. They have been trained by us and each installation is verified working or you don't pay. Any GPS device (Ping/Echo/Link/SafeLink) can be installed for $125 at your location and convenience.


Vehicle Maintenance & Service

Tired or taking your vehicles somewhere for regular maintenance? Have the mechanic come to you! Call us to learn how we can manage and perform all your vehicles maintenance; (403) 250-1111 ext. 104

  • Air Filter Replacement
  • Brake Pads Replacement
  • Serpentine/Drive Belt Replacement
  • Spark Plugs Replacement
  • Transmission Fluid Service
  • Water Pump Replacement
  • Alternator Replacement
  • Starter Replacement
  • Much more—just ask

Our scheduled services are based exactly on what your manufacturer's OEM manual suggests. Just provide us with your vehicle's mileage and we will take care of it from there.

Android vs iOS

HQ, our vehicle tracking and fleet management software, is compatible with all modern web browsers, both on the desktop and on mobile devices—including Android, iOS and Windows Phone. However, we are sometimes asked, which is the best phone for HQ?

As the following article shows, Javascript, the programming language that web apps depend on, runs significantly faster on iPhones (and has for some time) than Android devices: https://meta.discourse.org/t/the-state-of-javascript-on-android-in-2015-is-poor/33889

"It seems the Android manufacturers are more interested in slapping n slow CPU cores on a die than they are in producing very fast CPU cores. And this is quite punishing when it comes to JavaScript.

"This is becoming more and more of a systemic problem in the Android ecosystem, one that will not go away in the next few years, and it may affect the future of Discourse, since we bet heavily on near-desktop JavaScript performance on mobile devices. That is clearly happening on iOS but it is quite disastrously the opposite on Android."

In a nutshell, iPhone runs web apps, including HQ, fastest.

GPS accuracy and reliability

When you buy one of our GPS tracking devices you want one that provides accuracte information all the time everytime. However, the quality of the information is based on GPS data collected.

PDOP, HDOP, VDOP... what is DOP? DOP is the term used to describe how reliable (or accurate) the location, speed and heading are for any given GPS record. DOP is an acronym for Dilution of Precision.

As more satellites are visible to a GPS receiver, the higher the precision, and thus lower dilution. The ultimate goal for accuracy is for the receiver to see as much of the sky as possible and gain a fix from as many GPS satellites as possible.

However, there are many circumstances that can compromise a clear view of the sky. Just as you may have perfect vision, if something like a billboard is obstructing your view, you can't see what's behind it. GPS is no different.

When a GPS receiver can see a broad view of the sky from horizon to horizon and everything above, it has the best chance of a high precision. If the receiver can only see straight above it will result in poor DOP, or if something is

Alerts by vehicle group

We are happy to announce a great improvement to the Alerts page. Now, you can create Alerts by vehicle groups. This not only saves time when creating new alerts, but saves time if you add or remove a vehicle from a group—you longer need to edit the corresponding Alert rule.

Web services API

Introducing our new web services API, which makes it easy to pull real-time and historical fleet activity into your company's custom or third-party applications, such as enterprise resource planning (ERP) and asset management systems (ASM). You can read more about using our web services API.

Safety comes first

Sometimes we are asked if we plan to add an immobilizer feature to Link or SafeLink. (This would give HQ users the ability remotely turn off a vehicle engine and/or or prevent it from being started.) The short answer is: No.

Actually, until 2007, every Link we sold had an immobilizer feature built-in. But we decided to remove it because of their inherent risk and liability. Why we don't believe in immobilizers and will not add one to any of our products is well illustrated by this news story:

http://news-beta.slashdot.org/story/14/09/25/1620218/miss-a-payment-your-car-stops-running

Tutorial: Places

Places are locations you mark that are important to your company, and make it easy to see at-a-glance where vehicles and drivers are. Places can be any location you wish to tag: job sites, field offices, vendors, employee homes, or places drivers should not be (bar or casino). The following tutorial shows you how to create new Places from any address or vehicle location, as well as edit and delete existing Places.

https://www.youtube.com/watch?v=a3ftJv7_5dY&feature=youtu.be

Tip #2 : How long has this been going on? Use Places to find out

Imagine it has come to your attention that some drivers have been frequenting a place they shouldn't during work hours — for example, a bar, casino or anything. You may wonder, "how long as this been going on?" Here's an HQ tip that answers this and other questions. In a few minutes, you can see how to determine the duration and frequency drivers have spent at certain locations in the past.

https://www.youtube.com/watch?v=zrgxJEPQZoc&list=UUFp2Q4KiLQAKBVLMTRlaK1w

-Bomi Tella
Customer Happiness Engineer
bomi@gpspolice.com

Answer #1: How is Driver score calculated?

Why is it that some drivers have the same amount of speeding violations, but their Driver score is different? To answer this question, let's look at how the Driver score is calculated.

The Driver score is an average of a driver's efficiency and safety.

Efficiency

The Efficiency score is the number of occurrencies of idling, hard braking and hard accelerations, divided by the distance driven.

Efficiency = ( Idling + Hard Braking + Hard Accelerations ) ÷ Distance Driven

Safety

The Safety score is the number of speeding violations, multiplied by three and divided by the distance driven. (Speeding is multiplied by three order for the Safety score to have the same "weight" as the Efficiency score).

Safety = (Speeding violations x 3) ÷ Distance driven 

Overall

Driver score = ( Safety score + Efficiency score ) ÷ 2

This means that Driver score results can at times appear counterintuitive. For example:

More speeding violations, better score?

Phillip has five speeding violations, while Jen has four. Yet Phillip has a higher Driver score than Jen. How is this possible? Because Phillip had twice the mileage, thereby demonstrating safer driving for the distance driven.

Different idling, same efficiency?

John has 15 occurrences of idling, while Miranda has 10. They have the same Efficiency score.

Tutorial: Places report

Would you like to know how much time your employees spend at certain locations? For example, who spends the most time at the coffee shop in the morning? The Places report answers these questions and more. To learn how to get the most from the Places report, check out our new screencast:

Thanks for your time, have a great a day!

-Bomi Tella
Customer Happiness Engineer
bomi@gpspolice.com

News: Our new blog

We often have news to share with you: Updates to HQ, details on new features, and resources on how to get the most value for your fleet.

http://blog.gpspolice.com

However, we realize you're busy too. So instead of sending you dozens of email newsletters a year, we are using this blog to share with you what's new, improved and coming soon to HQ. (We still may occasionally email regarding very important news, but otherwise our blog is where to look.)

The best part: HQ will quietly let you know when there's news—whenever we post something new to our blog, the Blog menu item in HQ will display New in green. Visit the Blog page for a quick summary of news. Click a blog entry to read more.

Thanks for your time, have a great a day!

-René Fournier
Chief Software Architect
rene@gpspolice.com

News: Introducing LINK4

We are excited to announce the immediately availability of our fourth-generation vehicle tracking device. Among the dozens of new features and improvments, LINK4 provides:

  • TELUS 3G coverage — 40% improved
  • Larger built-in backup battery
  • Improved built-in antennas
  • Higher-frequency updates

Available and shipping now. Order online: http://www.gpspolice.com/store/

News: Introducing HQ4

For the past 18 months we have been working hard on the next major release of HQ, the industry-leading vehicle tracking and fleet management application. We've listened to you, our customers, and have been busy applying your requests and new ideas to make HQ even better. HQ4 boasts tons of new features and improvements. Here are four major ones:

Simpler. In version 4, HQ's user interface is greatly simplified. Buttons are bigger. Icons are clearer. And fewer clicks are required to do what you want.

Faster. Pages load instantly. Everything is snappier. And the map refreshes every five seconds automatically with new vehicle and message activity.

Easier. Dispatch and other features are now conveniently part of the Map page. Sending messages to drivers and viewing dispatch history is easier than ever—even from your smart phone.

More informative. Thanks to powerful visualizations, HQ4 gives you deep insight into your fleet's activity in seconds. And every report has been redesigned, including Summary, Driver Score and IFTA:

More compatible. Until now, there have been two versions of HQ: HQ for desktop computers, and HQ mobile for smart phones. With HQ4, there is one version for all devices and web browsers — including

Introducing HQ3

The tracking system we developed and maintained has been completely rebuilt from the ground up. Some new features are:

  • Dispatch — allowing office dispatch to communicate seamlessly with drivers.
  • Maintenance — makes understanding and controlling maintenance on hundreds of vehicles easy.

BUILDEX Edmonton 2010 Expo

Our presence at the BUILDEX Expo was a great opportunity to meet with our customers in Edmonton and show them all the new features of our tracking system upgrades in recent months.

Lower airtime rates

We've made available lower Airtime rates when purchased in 3 month blocks. See current prices on the Products page or call for details (877) 411-1110.

Buy-back program

GPS Police has made available a program in which customers can switch from another GPS tracking vendor to GPS Police at no cost - over the course of a year. Download or call for details (877) 411-1110.

Lifetime warranty

We've made LINK even better by a lifetime warranty being available. Download the warranty information here and see how you can make your LINK last forever! or call for details (877) 411-1110.

Installers list for North America

We have published our Installer database of over 200 capable installers of GPS Tracking equipment. Zoom into your location on the map and see the name, phone number, contact, of the available installers nearest you. Visit the Installers page for details and installer location map.